Coaching & Counselling

Attended a course on coaching and counselling yesterday. Here are some key points:

Some coaching techniques: Establish a trusting climate, facilitate the staff to reflect on his own, set goal and action plan which are agreed mutually.

Some counselling techniques: Create a supportive climate, understand the staff's hidden issues, point out the blind spots of staff, confront the staff's distorted thinking, help the staff to utilize own resources to solve problems.